Privacy Policy

Account data (name, email, password hash), transaction data (deposits, profit releases, withdrawals, payout wallet addresses, transaction IDs and payment screenshots), verification data (government ID and proof of address when you submit KYC), support correspondence, and basic technical data such as device, browser and approximate region.

To operate your account and investment cycles, process deposits and withdrawals, verify identity and prevent fraud, calculate referral commission, send transactional and account emails, provide support, and meet our legal and record-keeping obligations.

We process data to perform our contract with you, to comply with legal obligations, and on the basis of legitimate interests in securing the platform and preventing abuse. Marketing emails are sent only where permitted, and you can opt out at any time.

We share data only with service providers that operate the platform on our behalf — hosting and database infrastructure, our email delivery provider, and blockchain payout processing — and with authorities where we are legally required to do so. We never sell your personal data.

Data is stored on managed cloud infrastructure with encryption in transit and at rest. KYC documents are held in restricted storage accessible only to authorised reviewers, and access to financial records is logged. No system is perfectly secure, so please use a strong unique password.

Account and transaction records are retained for as long as your account is open and for the period required by applicable financial record-keeping rules afterwards. KYC documents are retained for the same period and then deleted.

You may request access to, correction of, or deletion of your personal data, object to certain processing, or ask for a copy of your records. Some data must be retained for legal reasons even after account closure. Send requests to support@pipsurge.com.

We use only the cookies and local storage needed to keep you signed in, remember a referral code and maintain your session. We do not use third-party advertising trackers.